Ink-Jet Support

Ink-Jet Printer Support

To install your cartridge remove clip or cap from base of ink cartridge (if applicable).

Insert cartridge into printer; ensure cartridge firmly locks into place.

Press OK, Yes, Close, etc. to bypass any nuisance or scare messages that appear.

NOTE: You may experience “alerts” when using refilled cartridges. These nuisance messages are simply deterrents created by manufacturers and should be bypassed by pressing “OK”, “proceed”, “continue”, “accept”, etc. Stop the process if an “Unrecognized Cartridge”, “Cartridge Error”, “Incompatible Cartridge” or “Replace Cartridge” message appears (return the cartridge to the Printer Refillers for evaluation). See table below.

Additional Recommendations:

• Refill a cartridge shortly after you notice print quality starting to degrade. Keep a spare set of cartridges for convenience.

• Protect your cartridges when transporting them to Printer Refillers for refilling. Reuse the refill clips or place up to 3 cartridges in an zip top bag. Avoid touching or rubbing the print head against objects.

Common Questions and Issues

Printer Cartridge

Will printer ink levels be visible? If not, our suggestion(s)

Common Issues and Resolutions

HP 02, 940

NO. Ink levels will be greyed out – this is NORMAL. Print until quality fades.

For HP 02 error “Missing or Damaged” or “Expired Ink” alerts, return to Printer Refillers, the chip may have fail and may need replacing. For streaking or no ink on paper, perform Nozzle/Printhead clean. For more trouble shooting support and error messages click here.

Additional Support Click Here

HP 15, 17, 21, 22, 23, 27, 28, 41, 45, 54, 56, 60, 61, 62, 63, 64, 65, 74, 75, 78, 92, 93, 94, 95, 96, 97,98, 901

NO. Ink levels will be greyed out – this is NORMAL. Print until quality fades.

“Cartridge Error” or “Incompatible” error messages likely due to an electrically damaged cartridge. Return to Printer Refillers for refund and replace with a new cartridge. For more trouble shooting support and error messages click here.

Additional Support Click Here

HP 564, 564, 564XL, 902, 920, 934, 935

NO. Ink levels will be greyed out – this is NORMAL. Print until quality fades. Activate internal test print to check colour availability.

For “Missing or Damaged” message, return to Printer Refillers and request weight check. For streaking or no ink on paper, perform Nozzle/Printhead clean. For 564/920 quality issues, leave cartridges in printer for 48 hours to allow ink to fully absorb into foam, then retest. For more trouble shooting support and error messages click here.

Additional Support Click Here

HP 711, 932, 933, 950, 951, 952, 970, 971, 980, 981

Two sets of cartridge(s) are required. You must alternate one(s) from printer and a back up 2nd set.

NO. Ink levels will be greyed out – this is NORMAL. Print until quality fades. Activate internal test print to check colour availability.

**ALWAYS say NO to firmware updates**

For “Missing or Damaged” message, return to Printer Refillers and request weight check. For streaking or no ink on paper, perform Nozzle/Printhead clean. For more trouble shooting support and error messages click here.

Additional Support Click Here

Canon 3, 5, 6, 8, 220, 221, 225, 226, 250, 251, 270, 271

YES. If “Cartridge Error” or “Not Recognized” alert is present then return to Printer Refillers for chip reprogramming. You can also try a printer reset- press and hold “Stop” or “Stop/Resume” button for 10 seconds.

For “Ink Out” message, return to Printer Refillers and request weight check. For streaking or no ink on paper, perform Nozzle/Printhead clean. For more trouble shooting support and error messages click here.

Additional Support Click Here

Canon 1200, 2200

NO. Ink levels will be greyed out – this is NORMAL. A printer reset will be required – press and hold “Stop” or “Stop/Resume” button for 10 seconds. You will need to do this once for each cartridge when it appears.

For “Ink Out” message, return to Printer Refillers and request weight check. For streaking or no ink on paper, perform Nozzle/Printhead clean. When cartridges are empty please client here for instructions to uninstall. For more trouble shooting support and error messages click here.

Additional Support Click Here

Canon 30, 31, 35, 36, 40, 41, 50, 51, 210, 211, 240, 241, 245, 246, 280, 281

NO. Ink levels will be greyed out – this is NORMAL. A printer reset will be required – press and hold “Stop” or “Stop/Resume” button for 10 seconds.

For streaking or no ink on paper, perform Nozzle/Printhead clean. For more trouble shooting support and error messages click here.

Additional Support Click Here

Brother 21, 31, 41, 51, 61, 65, 71, 75

YES. Will function the same as original cartridge once all cartridges have been refilled. NOTE: If printer askes if you replaced cartridge of if its new press “1” for YES.

For streaking or no ink on paper, perform Nozzle/Printhead clean. For more trouble shooting support and error messages click here.

Additional Support Click Here

Brother10E, 20E 101, 103, 105, 107, 201, 203, 205, 207

YES. Will function the same as original cartridge once refilled and chip has been reprogrammed.

For streaking or no ink on paper, perform Nozzle/Printhead clean. For more trouble shooting support and error messages click here.

Additional Support Click Here

Brother 3017, 3019, 3029,

NO. Ink levels will be “cannot detect ink” – this is NORMAL. They have a chip on them that currently cannot be reset. This will not affect the functionality of the cartridge, but it does cause a constant message. The printer will bring up a dialog box when printing from a computer EVERY TIME you send a print stating that one or more of the cartridges do not have enough ink to maintain print quality. Just click “OK” and it will continue printing.

For streaking or no ink on paper, perform Nozzle/Printhead clean. For more trouble shooting support and error messages click here.

Additional Support Click Here

Epson All

YES. If “Cartridge Error” or “Replace Cartridge” alert is present then return to Printer Refillers for chip reprogramming.

**ALWAYS say NO to firmware updates**

For streaking or no ink on paper, perform Nozzle/Printhead clean. For more trouble shooting support and error messages click here.

Additional Support Click Here