HP Problem with printer ink system. Turn printer off, then on.

If you’re encountering an ink system error on your newer tank-style HP printer, follow these steps to address the issue. Typically, the primary solution offered by HP for this error message is to replace the printer if it is still covered under warranty. However, what should you do if the printer is no longer under warranty? You’ve invested in ink for your printer, and it’s undesirable to discard it and purchase a replacement printer with less ink than what is currently loaded.

Troubleshooting Guide: HP Printer Ink System Error

If you’re encountering an ink system error message on your HP printer, you can try the following steps to address the issue, specifically focusing on removing ink build-up on the printhead. Please note that these instructions may vary depending on your specific printer model.

Step-by-Step Instructions:

  1. Remove cartridges and disconnect power: Start by removing the ink cartridges from the printer. Then, disconnect the power cable from the printer to ensure it is completely powered off.
  2. Place paper towel under the printhead: Take a paper towel and fold it up. Slide the folded paper towel under the printhead, positioning it where the ink flows through. This will help draw out the excess ink and remove any build-up. (See photo below)
  3. Replace the paper towel as needed: Over time, the paper towel may become saturated with ink. Replace it with a fresh paper towel whenever necessary, ensuring that it continues to absorb ink effectively. You may need to repeat this step multiple times throughout the day.
  4. Verify cartridge ink levels: Check that your ink cartridges are filled with an adequate amount of ink. Refill or replace cartridges as needed.
  5. Reinstall cartridges and power on: Once you’ve confirmed the ink levels, reinstall the ink cartridges into their respective slots. Ensure they are properly seated. Then, reconnect the power cable and power on the printer.
  6. Access the home screen: Try to navigate to the printer’s home screen. If you still encounter the error message, it might be challenging, but do your best to proceed to the next step.
  7. Navigate printer settings: Go to the printer’s settings menu. This can typically be found under “Setup” or a similar option.
  8. Access ink levels and print report: Look for the “Tools” or “Maintenance” section within the settings menu. Find the option to display ink levels and select it. From there, choose the “Print Report” option. This should generate a report page.
  9. Test printing from the computer: If the printer successfully prints the report page, attempt to print a document or page from your computer to check if the ink system error has been resolved.

By following these steps, you can attempt to remove ink build-up on the printhead and address the ink system error on your HP printer. Remember that results may vary depending on the specific printer model and the severity of the issue. If the error persists, it is advisable to seek professional assistance or consider a replacement printer.

Problem with printer ink system. Turn printer off, then on.

Common error on the following printers:

HP – Officejet 6700 Premium Inkjet Printer
HP – Officejet 6600
HP – HP Officejet (7612) Wide Format
HP – OfficeJet 6100
HP – Officejet 7610 Wide Format e-All-in-One

HP – Officejet Pro 8100

HP – Officejet Pro 8600 series

HP – Officejet Pro 8610
HP – Officejet Pro 8620
HP – Officejet Pro 8630
HP – Officejet Pro 8640
HP – Officejet Pro 8660
HP – Officejet Pro 8615
HP – Officejet Pro 8625

HP – 6815e All in one printer
HP – 6230 Officejet Pro Series
HP – 6830 Officejet Pro Series