Support, Returns and exchanges

If you experience any difficulties with a cartridge you bought from Printer Refillers, we kindly request you to reach out to us. Additionally, you can refer to our support page above for assistance with common error messages or printing problems, or engage with our chat bot located in the bottom left corner for further guidance.

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Return Policy for Online Orders: Remanufactured, Compatible, and Toner Cartridges

We offer a 30-day money-back guarantee and a 90-day exchange guarantee on Remanufactured Ink-Jet, Toner, and Compatible Cartridges. Please note that Printer Refillers™ cannot be held responsible for damages resulting from incorrect cartridge installation or the purchase of the wrong cartridges. Depletion of cartridge ink due to normal printing usage does not qualify as a valid reason for return. Printer Refillers™ reserves the right to retain any refunded cartridge for research and development purposes. Open Remanufactured, Compatible, and Toner Cartridges are subject to a 35% restocking fee.

Bulk Ink & Refill Kits

All sales of bulk ink and refill kits, including Epson eco-tank, Canon mega tank, and HP tank bulk ink, are considered final and non-refundable.

OEMs (Original Equipment Manufacturer)

Unopened OEM cartridges may be returned. Any issues with an OEM cartridge should be addressed directly with the manufacturer. Printer Refillers™ cannot be held liable for OEM cartridges once the original packaging has been opened.

Speical Order Items

A 35% restocking fee will apply to all returned special order items.

Online orders

  • Defective items:

    If the entire order is returned, a full refund will be provided. If only a portion of the order is returned, a refund will be issued for the items being returned only.

  • Non-defective closed items:

    Please note that shipping costs will not be refunded. The refund amount will only include the item price. Additionally, a mandatory restocking fee of 30% will be charged for non-defective items

  • Non-defective opened items:

    lease note that shipping costs will not be refunded. If you are unsatisfied with an opened item, it can be returned for a refund, with a 35% restocking fee deducted from the total refund amount.

Please fill out the information below for support, returns & exchange.

    Attach photo(s) of print issue, error message or other supporting information. 5MB maximum file size.
    Accepted formats .jpg, .gif, .png, .pdf.