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Printhead Cleaning

Solution: Try running 1-2 print head cleanings. Below are general instructions for how to perform a print head cleaning, however this is done in different ways on every printer, so consult your manual for exact steps.

On your printer:

To perform a Printhead cleaning on your printer go to: Settings-> Tools-> Cleaning / Clean Printhead.

You may need to perform this more then once if you have not used your printer in a while or have left the printer without cartridges installed for some time.

From your computer:

1. On the computer, click Start, then click on Settings/ Control Panel.

2. Select Printers and Faxes (On Windows Vista, select Printer under Hardware and Sound)

3. Right-click on your printer, and click on Properties. 4. Select the Maintenance / Service tab, then select Print Head Cleaning.

 

At one point the printer with the cartridge installed were enrolled in HP instant ink program in which they mail you new in cartridges every month for a monthly fee. Once print cartridges are installed into the printer once the printer is enrolled they are then reprogrammed to only work if the printer is still enrolled in the program. If the printer is not enrolled then the cartridges will not work at all. You will need to go buy new ones as HP as locked the print cartridges out.

Press “OK”, “Continue”, or the flashing button on the printer to ignore this message and continue to print. Currently there is no way of resetting the ink levels on these cartridges.

Simply acknowledge these prompts when they arise by clicking “Continue Printing” or “Ok”.

Regardless of any “ink is low” messages you may receive, simply continue to print until you notice a decrease in print quality. At that time, you should stop using the cartridge, and bring it to Printer Refillers for another refill.

The copper strip on the back of the cartridge is very sensitive to static discharge, and can also be disrupted by the oil from skin, or residual water. Take a moment to gently brush this strip owith a piece of paper towel, then reinstall it.

HP Protected Cartridge Installed: Black. The cartridge(s) listed above can only be used in the printer that initially protected the cartridges using the HP Cartridge Protection feature, and must be replaced. The HP Cartridge Protection feature allows a printer owner to set the HP ink cartridges installed in their printer so that the cartridges will only work in that printer.

This error happened when a cartridge has been protected./locked to a printer. If you have more then one printer that takes this cartridge please try it in the other printer. 

 

Please turn off Cartridge Protection

Windows Computers

1. Click the Start button, and click Devices and Printers.

2. Find your HP printer in the list and double-click it to open the Settings page.

3. Click the text for Estimated Ink Levels under the heading of ShoppingResources. This will open the HP Toolbox window.

4. Click the tab for Cartridge Protection.

5. Click the radio button next to Disable HP Cartridge Protection.

6. Click the Save Setting button to save your new set- ting. Then, close the window.

7.You may need to remove and reinstall the cartridge for it to be recognized properly.

Mac / Apple instructions

Step 1. Open “HP Utility” under Applications-> Utilities-> HP Utility Step 2. Click on “Supplies Status” then click on “Cartridge Protection” Step 3. Select “Disable HP Cartridge Protection”

On your printer

Step 1. On printer, go to SETUP
Step 2. Under SETUP MENU go to PREFERENCES
Step 3. Under PREFERENCES go to CARTRIDGE CHIP INFORMATION Step 4. Under CARTRIDGE CHIP INFORMATION you will nd the follow- ing dialogue box: Touch (return arrow) to keep your settings. Touch OK to turn off the memory chip’s ability to collect the product’s usage informa- tion.
Step 5. Touch OK to turn o the memory chip’ ability to collect.

In most cases this means one of two things:

#1 The contacts on the cartridge or in the printer (copper squares or circles) are dirty and need to be cleaned. You can use some windex to clean them off. Then reinsert the cartridge into the printer to see if that error is cleared.

#2 The contacts on the cartridge had burnt out and the cartridge is no longer good and will need to be replaced. If this is the case you can bring back your cartridge to Printer Refillers with the original receipt and we can refund or exchanged it for you as per our guarantee policies. We can also in most cases try your cartridge(s) in our printer to make sure it is a cartridge issues and not something else with your pinter. Please make sure you bring in both cartridges as sometimes with HP printers they can give a error for one cartridge when the other is the one with the issue.

#2b You can also try your to print with just one cartridge in your printer. Remove the cartridge you think is causing the issue and then try printing. If the printer now work the cartridge you removed is most likely causing the error.

The contacts/electronics on the printer cartridge may have failed. This does happen with HP cartridges. You can bring the cartridge(s) back to Printer Refillers and have one of technicians clean the contacts and test it in our printer to see if the cartridge has failed. If you have purchased the cartridge or had it recently refilled by Printer Refillers please bring your original receipt as this maybe covered under our warranty.



Message: Counterfeit Cartridge Advisory: Black. The printer has detected that these cartridges are not new, original HP cartridges. If these cartridges are newly-installed and were sold to you as new, original HP cartridges, contact the store where they were purchased. To report suspected fraud, visit HP at: hp.com/go/anticounterfeit.

Solution: This is just a scare message from HP. They give this message sometimes when you are using a refilled cartridge or your cartridge is running low. Just press ok continue to by-pass this.

This error most likely means that the circuits/fuse on the cartridge has failed. The best way to determine which cartridge is giving the message is to test them separately. (Printers will from time to time say one cartridge is the problem when in fact it is the other)

Test separately:
1. Remove the colour cartridge from the printer and leave just the black cartridge installed. Send something to print and see if the message clears. If the error message clears and your document prints then it is the colour cartridge that is the problem.

2. If you’re still receiving the same error message then remove the black cartridge and reinstall the colour cartridge. Now send something to print. The error should now be cleared. If not, there is a good chance that both cartridges have failed and will need to be replaced. Unfortunately, there is no way to repair a failed cartridge.

Depending on your printer ink cartridge number, you can bring your cartridges into Printer Refillers and have us test them in one of our printers.



This error most likely means that the circuits/fuse on the cartridge has failed. Return to Printer Refillers for refund and replace with a new cartridge.

The best way to determine which cartridge is giving the message is to test them separately. (Printers will from time to time say one cartridge is the problem when in fact it is the other)

Test separately:
1. Remove the colour cartridge from the printer and leave just the black cartridge installed. Send something to print and see if the message clears. If the error message clears and your document prints then it is the colour cartridge that is the problem.

2. If you’re still receiving the same error message then remove the black cartridge and reinstall the colour cartridge. Now send something to print. The error should now be cleared. If not, there is a good chance that both cartridges have failed and will need to be replaced. Unfortunately, there is no way to repair a failed cartridge.

Depending on your printer ink cartridge number, you can bring your cartridges into Printer Refillers and have us test them in one of our printers. 

 

 



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