The following ink cartridges have a problem: Black/Colour. Refer to printer documentation. – HP Support – 15, 17, 21, 22, 23, 27, 28, 41, 45, 54, 56, 60, 61, 62, 63, 65, 74, 75, 78, 92, 93, 94, 95, 96, 97, 98, 901

The contacts/electronics on the printer cartridge may have failed. This does happen with HP cartridges. You can bring the cartridge(s) back to Printer Refillers and have one of technicians clean the contacts and test it in our printer to see if the cartridge has failed. If you have purchased the cartridge or had it recently refilled by Printer Refillers please bring your original receipt as this is covered under our 90 day warranty.