Ink cartridge failure: Tri-Color. Cartridges listed above are damaged or have failed. Remove them and replace with new cartridges. – HP Support – 15, 17, 21, 22, 23, 27, 28, 41, 45, 54, 56, 60, 61, 62, 63, 65, 74, 75, 78, 92, 93, 94, 95, 96, 97, 98, 901

In most cases this means one of two things:

#1 The contacts on the cartridge or in the printer (copper squares or circles) are dirty and need to be cleaned. You can use some windex to clean them off. Then reinsert the cartridge into the printer to see if that error is cleared.

#2 The contacts on the cartridge had burnt out and the cartridge is no longer good and will need to be replaced. If this is the case you can bring back your cartridge to Printer Refillers with the original receipt and we can refund or exchanged it for you as per our guarantee policies. We can also in most cases try your cartridge(s) in our printer to make sure it is a cartridge issues and not something else with your pinter. Please make sure you bring in both cartridges as sometimes with HP printers they can give a error for one cartridge when the other is the one with the issue.

#2b You can also try your to print with just one cartridge in your printer. Remove the cartridge you think is causing the issue and then try printing. If the printer now work the cartridge you removed is most likely causing the error.