Author Archives: Admin

Ink cartridge failure: Tri-Color. Cartridges listed above are damaged or have failed. Remove them and replace with new cartridges. – HP Support – 15, 17, 21, 22, 23, 27, 28, 41, 45, 54, 56, 60, 61, 62, 63, 65, 74, 75, 78, 92, 93, 94, 95, 96, 97, 98, 901

In most cases this means one of two things: #1 The contacts on the cartridge or in the printer (copper squares or circles) are dirty and need to be cleaned. You can use some windex to clean them off. Then reinsert the cartridge into the printer to see if that error is cleared. #2 The […]

HP Protected Cartridge Installed: Black/Colour – HP Support – 15, 17, 21, 22, 23, 27, 28, 41, 45, 54, 56, 60, 61, 62, 63, 65, 74, 75, 78, 92, 93, 94, 95, 96, 97, 98, 901

HP Protected Cartridge Installed: Black. The cartridge(s) listed above can only be used in the printer that initially protected the cartridges using the HP Cartridge Protection feature, and must be replaced. The HP Cartridge Protection feature allows a printer owner to set the HP ink cartridges installed in their printer so that the cartridges will […]

HP 15, 17, 23, 41, 45, 78 Optional Resetting Instructions. – HP Support – 15, 17, 21, 22, 23, 27, 28, 41, 45, 54, 56, 60, 61, 62, 63, 65, 74, 75, 78, 92, 93, 94, 95, 96, 97, 98, 901

1. Remove the cartridge(s) from the printer. 2. Place the cartridge(s) on a table with the copper con- tact facing you, as shown in the illustration below. 3. Carefully place a piece of electrical tape over the four contacts on the upper left corner of the cartridge(s), marked “1” in illustration below. 4. Reinstall the […]

Message – Cartridge is MISSING or WRONG – HP Support – 15, 17, 21, 22, 23, 27, 28, 41, 45, 54, 56, 60, 61, 62, 63, 65, 74, 75, 78, 92, 93, 94, 95, 96, 97, 98, 901

The copper strip on the back of the cartridge is very sensitive to static discharge, and can also be disrupted by the oil from skin, or residual water. Take a moment to gently brush this strip owith a piece of paper towel, then reinstall it.

Message – The original HP ink in the black/Colour print cartridge has been depleted – HP Support – 15, 17, 21, 22, 23, 27, 28, 41, 45, 54, 56, 60, 61, 62, 63, 65, 74, 75, 78, 92, 93, 94, 95, 96, 97, 98, 901

Simply acknowledge these prompts when they arise by clicking “Continue Printing” or “Ok”. Regardless of any “ink is low” messages you may receive, simply continue to print until you notice a decrease in print quality. At that time, you should stop using the cartridge, and bring it to Printer Refillers for another refill.

Used or Counterfeit Cartridge Detected: Tri-Color/Black The original HP ink in the indicated cartridges has been depleted. This can occur with cartridge use past the expected amount of ink. – HP Support – 15, 17, 21, 22, 23, 27, 28, 41, 45, 54, 56, 60, 61, 62, 63, 65, 74, 75, 78, 92, 93, 94, 95, 96, 97, 98, 901

Press “OK”, “Continue”, or the flashing button on the printer to ignore this message and continue to print. Currently there is no way of resetting the ink levels on these cartridges.

“Cartridges cannot be used until printer is enrolled in HP’s instant ink program” – HP Support – 15, 17, 21, 22, 23, 27, 28, 41, 45, 54, 56, 60, 61, 62, 63, 65, 74, 75, 78, 92, 93, 94, 95, 96, 97, 98, 901

At one point the printer with the cartridge installed were enrolled in HP instant ink program in which they mail you new in cartridges every month for a monthly fee. Once print cartridges are installed into the printer once the printer is enrolled they are then reprogrammed to only work if the printer is still […]

Streaks through the printing. Perform a printhead cleaning. – HP Support – 15, 17, 21, 22, 23, 27, 28, 41, 45, 54, 56, 60, 61, 62, 63, 65, 74, 75, 78, 92, 93, 94, 95, 96, 97, 98, 901

Printhead Cleaning Solution: Try running 1-2 print head cleanings. Below are general instructions for how to perform a print head cleaning, however this is done in different ways on every printer, so consult your manual for exact steps. On your printer: To perform a Printhead cleaning on your printer go to: Settings-> Tools-> Cleaning / Clean […]